Terms and Conditions - Dexter Carpet Cleaning

Welcome to Dexter Carpet Cleaning. Please read these Terms and Conditions carefully before using our services.

1. Introduction

These Terms and Conditions govern your use of the services provided by Dexter Carpet Cleaning. By engaging our services, you agree to comply with and be bound by these terms.

2. Services Provided

Dexter Carpet Cleaning offers a range of carpet and upholstery cleaning services, including but not limited to:

Steam Cleaning
Stain Removal
Odor Elimination
Pet Hair Removal

All services are performed by trained professionals using industry-standard equipment and environmentally friendly products.

3. Booking and Scheduling

To schedule a service, customers can contact us via phone or email. We strive to accommodate preferred dates and times, but availability cannot be guaranteed. Scheduling is confirmed once we receive payment.

4. Payment Terms

Payment is due at the time of service. We accept various payment methods, including cash, credit/debit cards, and online transactions.

Pricing: Prices are determined based on the size of the area to be cleaned and the specific services requested.
Additional Charges: Any additional services or unforeseen difficulties may incur extra charges, which will be communicated before proceeding.

All payments must be completed prior to the commencement of services.

5. Cancellations and Refunds

If you need to cancel or reschedule a service, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.

Refunds: If we are unable to provide the service as agreed, a full refund will be issued.
Unsatisfactory Service: If you are not satisfied with our service, please contact us within 24 hours for a resolution, which may include a re-service or refund.

6. Customer Responsibilities

To ensure the best results, customers are responsible for the following:

Removing fragile or valuable items from the cleaning area.
Informing us of any pre-existing stains or damage.
Ensuring pets are secured during the cleaning process.

Failure to comply with these responsibilities may affect the quality of the service and could result in additional charges.

7. Limitation of Liability

While we strive to provide exceptional service, Dexter Carpet Cleaning cannot be held liable for any indirect, incidental, or consequential damages arising from the use of our services.

Property Damage: In the unlikely event of accidental damage, we will take responsibility and cover the costs of repair or replacement.
Health Hazards: We use non-toxic cleaning agents; however, customers with specific allergies or sensitivities should inform us in advance.

Dexter Carpet Cleaning ensures that all cleaning agents and equipment meet safety standards to minimize any potential risks.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Dexter Carpet Cleaning operates.

9. Changes to Terms and Conditions

Dexter Carpet Cleaning reserves the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes through email or other direct communication methods.

Continued use of our services after such modifications constitutes acceptance of the updated terms.

10. Intellectual Property

All content provided by Dexter Carpet Cleaning, including text, graphics, logos, and images, is the property of the company and is protected by applicable intellectual property laws.

Customers are prohibited from using, reproducing, or distributing any of our intellectual property without explicit written consent.

11. Privacy Policy

Your privacy is important to us. Any personal information collected during the service process is used solely for the purpose of providing and improving our services and is not shared with third parties without your consent.

12. Termination

Dexter Carpet Cleaning reserves the right to terminate services immediately if any of these Terms and Conditions are violated.

Non-Payment: Failure to pay for services may result in termination and legal action if necessary.
Misuse of Services: Engaging in illegal activities or misusing our services will lead to immediate termination without refund.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Dexter Carpet Cleaning regarding the services provided, superseding any prior agreements or understandings.

15. Contact Information

For any questions or concerns regarding these Terms and Conditions, please feel free to reach out to our customer service team.